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Office 365 - Frequently Asked Questions (FAQs)

What is O365 & what is included?
How do I Change my LDSB-ID and email address?
What is my Password?

Should I create a Group or a  Distribution List?  
What's up with the colored boxes next to peoples' names and pictures?
What should I do if I run into problems?
How do I?
Open my Pay Advice

Should I still check FirstClass Conferences?
Please remember that there are no conference areas created in yet 0365, with the exception of School Area Conferences. It is imperative that you continue to check the FirstClass Conference Areas to ensure important information and messages are not missed. Once all Conference Areas are created in 0365, the ITS Department will advise you when to stop using FC Conferences.

What is O365 & what is included?

Office 365 includes the following service for all staff and students:
Outlook email, calendar, and more
Group collaboration
OneDrive For Business file storage and document sharing
Note taking (onenote)
Skype For Business instant and video messaging
OfficeOnline productivity suite word processing, spreadsheets, presentations,

Office Apps for iOS and Android
Word, Excel, PowerPoint, and OneNote apps are now available for these devices. The apps allow you read, create, and edit Office files. Download the apps from the App Store or Google Play.

Office Online
Formerly known as “Office Web Apps,” this is a browser-based version of Microsoft Office that includes Word, Excel, PowerPoint and OneNote. Office Online can be a great alternative to installing the desktop version of Microsoft Office, or it can be used when you are away from your primary computer. To access Office Online: 1) Sign In to MyO365, 2) click on the app launcher, and 3) select “Word Online,” “Excel Online,” “PowerPoint Online,” or “OneNote Online.”

OneDrive for Business
This cloud storage and file sharing application– previously called “SkyDrive Pro” – will be accessible via Outlook on the Web or the OneDrive desktop application. It allows users to upload files (video) to the cloud, then either share with contacts or keep them private. Learn More.

OneNote Online
Also bundled with Office Online, with OneNote Online, you can use your web browser to create, open, view, edit, format, and share the OneNote notebooks that you store on OneDrive for Buniess. Learn More.

OneNote Class Notebook
Also bundled with Office Online, Class Notebook is a collaborative addition to OneNote. Learn More.

An Office 365 Group is shared workspace for email, conversations, files, and events. It includes an Inbox, Calendar, and OneDrive for Bunisess storage. For a quick overview of groups, watch this video. Learn More.

Distribution Lists
An Office 365 Distribution List is a collection of two or more people that appears in our Global Address Book (GAL). When an email message is sent to a distribution group, it goes to all members of the group. Learn more.

Instant messaging and Skype for Business
Instant messaging and Skype for Business Formerly known as “Lync,”allow you to connect with other Skype for Business via instant message, voice calls, and video calls, and let people know your availability with your online status. Share presence, IM, and audio calling with Skype users. Learn more.

How do I Change my LDSB-ID and email address?
With the transition to our new email system (Office 365) completed, ITS can no longer change your LDSB-ID email address.  Once you have your Active Directory LDSB-ID it cannot be easily renamed. Your current email address will remain, regardless whether your circumstances change in the future, i.e., married, divorced, etc.  

How do I Change my Display Name?
Our Office 365 and Active Directory information is provided to us from our HR Data System, which stores legal names. If you would like to change the appearance of your name, you must first contact Human Resources and request your Preferred Name be changed. Setting your Preferred Name will help to ensure that your name is displayed properly in Office 365. For example, If your name appears as T. Margaret Christopher or Margaret Christopher and you would like it to appear as Maggie Christopher.

What is my Password?
Your password is the same one you use to log into computers at your school. Also, to sign in to the following websites if you use them: Helpdesk, PdPlace, IEPWriter, BringIT wireless network, Trillium, MyDocs, and Google.

NEVER share your login and password. If you have done this, change your password. The reason is, once you are logged in, Outlook doesn't make you re-enter your username and password.  It lets you right into Outlook, anyone who has your login and password can access your emails. This is part of the Board's move towards employees using the same login and password for several applications, rather than having you put in a username and password each time you want to use a different application. This is also a good reason to LOG OFF a shared computer when you are finished using it.

Change My LDSB-ID Password

How do I change my online profile details, location?

As of right now Human Resources has not updated the locations in SDS for any staff; they haven’t rolled over to 2015-16 yet. Once that happens the location changes will happen for all moves.

Three Methods to access Office 365!

1. Internet browsers include Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, and Apple Safari. Just sign in to Office 365 at using your LDSB-ID Active Directory credentials to use Outlook on the Web.

2. Desktop clients include Outlook 2013 (Windows) and Outlook 2011 (Mac). Install Office ProPlus and set up your Outlook inbox.

3. Mobile devices can be synced with Office 365 and methods for doing so vary by device. Go to Install Office ProPlus on a mobile device & set up your Outlook inbox.

How do I navigate in Office 365 on the Web?
One good way to navigate around in Office 365 is by using the app launcher, which looks like this:

Office 365 app launcher

Click (or tap) the app launcher in the upper-left corner of your browser window, and then choose a tile to go to the app or service that you want to use. See Meet the Office 365 app launcher.

How do I Install Outlook and other Office Apps on a work (LDSB) device?
Please contact the Help Desk at 613-544-6925 or HelpDesk Web Services.

What's up with the colored boxes next to peoples' names and pictures?

What should I do  if I run into problems?
We have assembled a number of how-to directions and videos to help support staff and students in transitioning to Office 365. Please consult these first. If you continue to have issues, please create a Heat helpdesk ticket.

If you cannot access Help Desk and you have and personal email account email and

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